At Kidling Shoes, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

📦 Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Must include original packaging
  • Proof of purchase (order number or receipt) is required

🔁 Exchanges

Need a different size or style? No problem!
We offer easy exchanges for:

  • Incorrect size
  • Defective or damaged items

Simply contact us and we’ll guide you through the process.

💸 Refunds

Once we receive and inspect your return:

  • You’ll be notified about approval
  • If approved, your refund will be processed within 5–7 business days
  • Refunds are issued to your original payment method

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service

❌ Non-Returnable Items

We cannot accept returns for:

  • Used or worn shoes
  • Items damaged after delivery
  • Products without original packaging

⚠️ Damaged or Incorrect Orders

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible at no extra cost.

📩 Contact Us

If you have any questions about returns or refunds, feel free to reach out to our support team anytime.